RETURNS

RETURNS

If you are not completely satisfied with your merchandise, you can return it to us within 14 days. The merchandise must be returned within 14 days after delivery in the original, unworn condition. We can offer you money refund, voucher or size exchange, if available.

RETURN GUIDELINES

  1. Please fill out correctly the return form on our website at Product returns. 
  2. Please make sure that the return product(s) are in compliance with the return conditions.
  3. Your product(s) should be carefully packaged and sent back to our return address. Keep the tracking number of your return package so your package will surely reach us. We are not responsible for any undelivered package.
  4. Shipping costs incurred for returns are the responsibility of the customer. Only defective items or wrong items received will be reimbursed for shipping cost.
  5. Once we receive the returned package, we will inspect the item(s) and review your order and form to confirm eligibility for refund. If refund criteria is met, we will issue a refund within 14 days back to the account you used to make your original purchase. For more information or assistance, please visit us at eu.sugarbirdfashion.com or email us at return@sugarbird.com.

CONDITIONS OF REFUND

Sugarbird reserves the rights to refuse returns if the following conditions are not met:

  • Removable seal: all Sugarbird products delivered with a removable seal. In case of return, the seal must be intact on the garment.
  • the product has all original labels and accessories
  • the product is unworn, undamaged and unwashed
  • the product is not stained and contaminated
  • the package returned within 14 days after the delivery

ONLINE STORE CUSTOMER SERVICE

In case of any questions please do not hesitate to contact us via email at onlinestore@sugarbird.com and we will get back to you within 2 working days.

Company name

SUGARBIRD KFT.

Headquarters

1112 Budapest, Repülőtéri út 2/B

Tax ID

13990688-2-42

Company registration number

09-893684

Telephone number

+36 70 364 3620

(8am – 4pm Budapest local time CET/CEST)

Language of contact

English, Hungarian

RETURN ADDRESS

SUGARBIRD KFT.
Budapest, Repülőtéri út 2/B
Hungary
H- 1112